1. Register for Heidi: If you’re a new user you need to create an account with Heidi (you won’t need to enter any payment details for the free trial as part of the Beta programme).
2. Start Transcription: Just click start so Heidi can capture your clinical consult perfectly—Heidi captures everything you say.
3. Choose a template to structure your consultation notes: Pick a template from the Heidi widget (e.g.,consultation note) to organise the transcription into a structure that suits your practice.
4. Choose a template to structure your consultation notes: Pick a template from the Heidi widget (e.g.,consultation note) to organise the transcription into a structure that suits your practice.
5. Choose a document template: To turn the structured information into a ready to use document such as referral letter - edit if needed, then select "push note" to insert into Semble letters.

Ambient listening is AI-powered technology that listens to real-time conversations and automatically converts them into written notes. In healthcare, it helps clinicians by transcribing patient consultations into structured medical records, reducing paperwork and allowing them to focus more on patient care.

Quick definitions:

1. Transcription: Raw text from the conversation.
2. Note: Organised text based on your template.
3. Document: Finalised, polished text for sharing such as a referral letter.
It’s that simple: transcribe structure, and send!

All Semble customers can enjoy a 30 day free trial of the Heidi integration in Semble, after the trial you have the option to upgrade to the Together Plan priced at £599 annually (or £49.92 / month) per license.

You can continue to use Heidi on the free plan, however this will be outside of Semble with limitations on your pro actions.

Absolutely! Contact support@heidihealth.com to re-activate your Semble integration trial on the Together Plan. Once activated, use the in-app guide to walk you through the setup process.

If you’re a solo practitioner, you can subscribe directly through Heidi. You can continue using Heidi integrated in Semble as part of the Together Plan available at £599 annually (or just under £49.92/month).

If you need more than 5 licenses, don't hesitate to get in touch with oscar@heidihealth.com for a quote.

It depends on your Heidi pricing plan: If you’re on the Heidi Pro plan, you can access the Semble integration for free during the trial. After that, an upgrade to the Together Plan is required to continue using it.

If you’re on the Heidi Together plan the integration is already included in your package so no upgrade is needed.

You can still use Heidi via the browser or app when working outside Semble.

Heidi’s pricing is set to ensure their advanced AI features and support remain top-quality.

While discounts aren’t available, the Together Plan offers exceptional value: for just £599 annually (or £49.92/month), you gain access to Heidi’s EHR integration with Semble —normally reserved for enterprise packages. This special offer lets you streamline your workflow and improve patient engagement at a fraction of the typical cost.

Heidi Health is committed to maintaining the highest standards of security and privacy for patient data. Heidi adheres to comprehensive security measures and compliance standards which you can learn more about in the Heidi Trust Centre.

At Semble, we share this commitment to data security. We ensure that all partners we collaborate with, including Heidi Health, undergo stringent vetting processes to maintain the integrity and confidentiality of your clinical data. Our security infrastructure is designed to protect your sensitive information while offering an intuitive, user-friendly experience.

For more detailed information on our safety practices, please visit our Trust centre.

Most patients are happy to consent when they know it helps you focus on them. You can find patient explainers and consent form examples here.

Remember, you always have full control to review, edit, and approve documents before they’re saved or shared.

Heidi’s AI is designed with safety and compliance as top priorities:

1. Data privacy: Heidi is fully compliant with GDPR and other healthcare regulations, ensuring that patient data is protected at all times. Sensitive data is encrypted both in transit and at rest.
2. Secure processing: Heidi processes data securely, with robust controls to prevent unauthorised access.
3. Built for accuracy: Heidi’s AI is trained specifically for medical use, with rigorous testing to ensure clinical accuracy and minimise errors.
4. Human oversight: Clinicians always retain full control over the final documentation, providing the opportunity to review, edit, and approve notes before they’re saved or shared.
5. Continuous improvement: Heidi’s system adapts and improves based on your feedback, ensuring that it aligns with your unique clinical needs over time.
For more details, visit Heidi’s blog on Using AI Medical Scribes Safely.

Partnering with Heidi allows us to deliver proven, cutting-edge AI capabilities faster. This collaboration means you get the best of both worlds: Semble’s robust practice management functionality combined with Heidi’s AI medical scribe innovations.

Yes, Heidi works seamlessly with Semble’s video consultations, but it requires your voice to be captured through your computer’s loudspeaker. If you need to use headphones, you can transcribe the consultation using the Heidi desktop app instead. However, you’ll need to copy and paste the notes back into Semble afterward.

Traditional dictation tools only transcribe your speech, leaving you to manually structure and edit your notes. Heidi AI goes further - it automates the writing process by structuring transcriptions into medically formatted documents, saving you time on editing and formatting. With AI-powered templates and prompts, you can quickly generate letters, reports, or patient-friendly summaries in the right tone and format. Plus, Heidi integrates directly into Semble, eliminating copy-pasting and to minimise distractions. With support for 25+ languages and mobile/offline functionality, Heidi helps you deliver accurate, personalised patient communication - anytime, anywhere.

The Together Plan includes free admin seats, allowing medical secretaries to access transcribed consultations as part of their workflow. This means admin teams can efficiently organise and finalise notes, letters, and referrals - helping consultants stay focused on patient care while streamlining paperwork.